CTG's IT Service Management business unit helps customers organizing, structuring and optimizing their IT departments. CTG has an extensive experience in all IT related processes, business processes monitoring as well as in the corresponding infrastructure technologies. In these domains, our service portfolio is structured on four axes: consultancy, implementation, remote services and training. All our approaches and methodologies are based on best practice standards such as ITIL and COBIT. In order to support all this, we also have built strong partnerships with companies such as HP Software, Microsoft and Omninet.