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Wendy De GendtTeam Leader
You should read my blog, because it gives a good picture of what CTG is all about: what you do really matters.
Wendy De Gendt
CTG ET Party.
Yesterday was our annual CTG ET Party. At CTG, we have an event team. They organize all kind of events (sport, entertainment, kids…) during the year.
This one, the ET party, is a yearly returning event. This year it took place in “De Waterhoek” in Geetbets. It was the first time I heard the name of this little town :-)
After the reception we were invited to attend the walking dinner. We had different choices: Chinese, Italian, Greek, Scottish and Belgian of course. Also the dessert had a lot to offer. All accompanied with drinks at your demand.
Service improvement plan
Lately I have been working on drawing up a Service improvement plan. If you want to improve the service of a Service Center, you have to have a good service improvement plan. One, covering the areas in your Service Center, where improvement is necessary. Once you have agreed, in cooperation with your customer, on these areas, you set countermeasures and define actions.
Priorities, also set in cooperation with your customer, make the decision for you on what action you have to execute first.
Have you already draw up such an improvement plan? Let me know the outcome, your experiences…
Team spirit
For me, keeping a team spirit high can only be achieved when you believe in the strength of your team. And that is what I do: I strongly believe in my team!
Each individual has his skills, his way of dealing with certain situations. It is important to know these skills and use them in your team in such a way that all of them benefit from it. I am not saying this is easy to do but if you achieve this goal, you are on a good track to create a very strong team that can cope with a lot of issues. You have to make sure that you stick together as one; that is what team spirit is all about.
What a week!
It was a very difficult week. My team and I had a lot of issues to solve. Thanks to a good cooperation and a "never give up" spirit, we always manage to get everything back on track. On Friday was our weekly meeting a bit different then usual. I certainly expressed my gratitude to all of my members in my team. We did it again and we all deserved the weekend! But anyway, I am looking forward to what next week is going to bring. Service Center, always challenging!