Lately I have been working on drawing up a Service improvement plan. If you want to improve the service of a Service Center, you have to have a good service improvement plan. One, covering the areas in your Service Center, where improvement is necessary. Once you have agreed, in cooperation with your customer, on these areas, you set countermeasures and define actions.
Priorities, also set in cooperation with your customer, make the decision for you on what action you have to execute first.
Have you already draw up such an improvement plan? Let me know the outcome, your experiences…