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Rocco Bertels

ITIL Process Engineer

IT Service Management | Belgium

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CTG Belgium is looking for Experienced ITIL Process Engineers to strengthen our IT Service Management Team.

Our ITSM Team, a solution-oriented group of highly trained engineers, is active in both ITIL support environments and DevOps-oriented teams.

Depending on your own ambitions and interests, you will get the chance to further develop your career within CTG together with your personal coach.

Job description

As an ITIL Process Engineer, you will be responsible to take ownership of an operational role within a support organization.

You are driven by a structured way of working, with a permanent focus on providing quality and value in all you deliver.

You like to bring transparency in the organization, looking for ways to visualize and identify opportunities on how existing operational processes can be executed more efficiently.

Operational excellence is not a buzzword for you; it drives your intention to suggest improvements,

Based on the customer needs, you can be part of the Support Teams or Service Delivery Teams. Roles as Change or Release Manager, Incident or Problem Manager have no secrets for you.

ITIL is part of your vocabulary.


At least 3 years of experience in IT; previous experience as ITIL Process Engineer/Specialist in any domain is required (at least 1 year).

You are passionate about Service Management; you are a good listener, a clear communicator and find energy in creating satisfied customers.

You have strong analytical skills and a ‘can-do’ attitude.

You have a good knowledge of ITIL. For you, ITIL is not theory; it is a framework you use as needed to make work, flow.

Being ITIL Practitioner or higher certified is a plus; being ITIL Foundation certified is a prerequisite.

Experience with Process Modeling Solutions (MS Visio, Adonis, Aris, Visual Paradigm…) is a plus.

Knowledge and certification of other frameworks (IT4IT, COBIT..) and being Scrum Master is a plus.

Fluent communication and presentation skills in English, Dutch / French are a prerequisite.

We offer you

An interesting challenge in a company that has been nominated as one of Belgium's "Best Employers" for many years in a row.

An attractive salary package including a company car with fuel card (no limit), meal allowance, representation allowance, group insurance (including pension savings) without own contribution and 34 holidays.

A company culture characterized by exceptional care for our employees.

Flexible working hours and possibility to work from home depending on your role or project.

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