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Isabelle Poujol-Lamain

Internal Position - IT Second Line Support (M/W)

IT Service Management | Luxembourg


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CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.

We are currently hiring an IT Second Line Support (M/W) for our internal services.


Your missions

  • You will be a part of our IT Team in charge of the internal user support (Level 1,2 and 3)
  • You assist users and manage L2 and L3 incidents in our infrastructure
  • You manage & troubleshoot our internal assets: Applications & Hardware
  • You manage our local servers
  • You are involved in IT projects under the supervision of the IT or Project Manager
  • You write and follow procedures and documentation


Your profile

  • You have a prior experience – 2 years - in Advanced troubleshootingand supporting users on their issues related to hardware, software and network
  • You are familiar with Windows environments: Windows 10 and +, WS2012/ WS2016 /… (Previous exposure to Linux is an asset (Ubuntu))
  • You have a first experience in a cloud environment
  • You have an advanced knowledge of MS Office (2016) and ideally with O365
  • You have a good understanding of networks, network routing and troubleshooting…. (Knowledges on Sophos / Fortinet are an asset)
  • You have a good knowledge in mobile device support (Iphone / Android…)
  • You are familiar with scripting (Powershell, vb script…)
  • You already worked with HyperV or VMware environment
  • You have knowledge on TCP / IP
  • You are familiar with ticketing tools / ITIL guidelines
  • You ideally already use software deployment tool (SCCM /MECM)
  • Knowledge about SQL would be an asset

Personal skills

  • You are motivated & have a “can do” attitude
  • You have excellent interpersonal & strong communication skills (verbal and written) with the capacity to work in a fast-paced environment
  • You are a team player, opened to be involved in L1 incidents if your direct colleagues meet a heavy workload
  • You are client / service oriented
  • You have strong organizational skills
  • You are pro-active and autonomous
  • You are open to work in shift mode (7AM => 6PM). You might work some weekend during the year for specific release / intervention
  • You are opened to work both from Bertrange & Esch - Belval


Our offer

  • An attractive salary package with or without a company car
  • A 13th month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...


Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote.



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