0:00 / 0:00

Fanny Alen

Asset Management Assistant (Junior)

IT Solutions for European Institutions | Luxembourg

Apply now

CTG IT Solutions is now hiring a Service Management Assistant to strengthen our team within a prestigious European Institution based in Luxembourg

The duty of the Service Management Assistant is to provide the users with standard configuration IT devices. The agent will intervene in all stages of the life cycle of IT equipment: Reception, Installation, Deployment, Storage, Moving, Recycling, Inventory. The agent will help keep the CMDB up-to-date. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below.

Your Role

  • Support for end user equipment (PCs, peripherals and VoIP phones in accordance with user requests and management validation);
  • Keep the CMDB up-to-date;
  • Prepare IT equipment for newcomers;
  • Manage IT Stocks (In/Out), (Physical + CMDB update);
  • Manage quarantine;
  • Manage hard drive sanitization;
  • Manage testing machines;
  • Installation of standard images on machines;
  • Preparation, storage and delivery for donations;
  • Storage, selective waste sorting, recycling;
  • Identify and escalate major incidents to management;
  • Stay current with system information, changes and updates;
  • Resolve hardware incidents, replacing or upgrading equipment as necessary ;
  • Replace HW;
  • Test and maintain equipment.

Your Profile

  • You have a good knowledge of market standard products (Windows, PC’s, portable devices)
  • You have a previous experience in Logitic and IT is mandatory
  • You hold the ITIL certification (it will be consider as strong asset)
  • You are fluent in English & French

Apply now

Other relevant openings for you

Spontaneous Application

Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.

Apply now

Copyright © 2019 by Computer Task Group, Inc. All rights reserved.
Sitemap | Privacy & Security

Hey there! We and our partner Wonderkind use cookies on this website.
By using our website, you agree to our cookie policy. If you want to know more about our policy, you can read all the relevant information here.