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Andrea Miguel

Call Desk Agent FR/UK/GER (M/F)

IT Service Management | Luxembourg

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CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.

We are currently hiring a Call desk Agent - German speaking (M/F) for our Internal Services.

Your missions

  • In charge of user support: you are the first point of contact for users.
  • You manage phone calls and handle the various e-mails by following the procedures.
  • You are in charge of encoding and resolving tickets in the tracking software.
  • You dispatch the tickets to the expert teams if necessary.
  • You are able to respect the contractual call deadlines.

Your profile

  • You are fluent in French, German and English. Knowledge in Luxembourgish is an asset.
  • You are able to use a computer as well as the usual office tools such as Microsoft Suite.
  • You have a first experience or interest in the IT field.
  • Knowledge of ticketing tools is a real asset.
  • You appreciate teamwork and working in an international environment.

Our offer

  • A 13th month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote

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