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Rocco Bertels

ESM Platform Implementation Consultant (ServiceNow – Atlassian)

IT Service Management | Belgium

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CTG Belgium is looking for an ESM Platform Implementation Consultant (ServiceNow – Atlassian) to strengthen our IT Service Management Team.

Our IT Service Management department provides a broad vision to Enterprise Service Solutions, leveraging partnerships with e.g., ServiceNow, Atlassian and OMNINET.

Ready to be part of a thriving team passionate about Digital Operations?

Job description

You will join our team of experts to support customers across various locations in Belgium to accelerate their digital transformation and improve their business processes.

During our projects, you will go beyond implementing ServiceNow or Atlassian products and help drive process automation on a development platform.

We provide training so you can expand your knowledge of the platforms and methodologies (e.g., ITIL). In addition, senior colleagues will challenge and guide you based on real-life scenarios.

You will play a key role throughout the whole delivery chain, going from assessing the current situation, suggesting improvements in the way of working, tailoring the implementation to fit the customers’ needs, and documenting and providing training on the newly implemented solution.


You are tech savvy and have an interest in process consultancy as well.

You have a problem-solving mindset and get the job done.

You have a degree and work experience in IT.

Your experience includes working within Service Management Environments (based on ITIL framework) and using scripting languages (e.g. JavaScript, Groovy, Python, Bash ...). No need to be a coding guru, but you can interpret and adapt code where needed.

You are a good communicator, able to adapt your communication style when engaging with business and technical users and eager to actively contribute to ServiceNow or Atlassian implementation projects at our customers.

You have a process and value-driven approach.

Experience and certification in ServiceNow, Atlassian or other Enterprise Service Management tools are a plus.

You communicate fluently in English and Dutch or French.

We offer you

An interesting challenge in a company that has been nominated for one of Belgium's "Best Employers" for many years in a row.

An attractive salary package including a company car, meal allowance, representation allowance, group insurance and 34 holidays.

A company culture characterized by exceptional care for our employees.

Flexible working hours and possibility to work from home depending on your role or project.

Excited about our vacancy?

Send us your CV and motivation letter today and we will send you feedback within a week.

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