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Andrea Miguel

Helpdesk Agent - Onsite Position (M/F)

IT Service Management | Luxembourg


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Your Missions

  • You analyze problems, categorize and resolve application related incidents, ensuring maximum availability and service to customers
  • You manage & troubleshoot different assets: applications & hardware,
  • You are involved in IT Projets under the supervision of the IT or Project Manager.
  • You participate in the development and improvement of IT procedures.


Your profile

  • You have a prior experience in a similar position,
  • You are experimented with Windows environments: Windows 10, WS2012 / WS2016 and with Office 365 products (Exchange Online, Teams…),
  • You have knowledge in moile devices management (Android, iOS..),
  • You are a good communicator, able to speak and write fluently in French and English,
  • You are a team player who likes to work in an international environment.


Our offer

  • An attractive salary package with or without a company car,
  • A 13th month at the end of the year or each month,
  • Meal Vouchers or financial compensation,
  • A dedicated training program with personal development plans,
  • Extra-legal advantages (IT material, banks, ...),
  • Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...


Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote.



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Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.


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