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www.ctg.com

IT Manager for our Delivery Center (for our internal services)

Experienced, Permanent contract, IT Service Management, Luxembourg
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CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.

We are currently hiring an IT Manager for our internal services.

Your missions

    • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
    • Deliver and support strategic plans for implementing IT in line with global and local business objectives
    • Own projects, solutions, and key responsibilities within a larger business initiative
    • Act as a point of contact for the Luxembourg offices by liaising closely with the group service desk, infrastructure and development teams;
    • Coordinate the local IT in accordance with local regulations, the group policies and standards
    • Handle business-critical IT tasks and systems administration
    • Research and evaluate emerging technologies, hardware, and software
    • Track and maintain hardware and software inventory
    • Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
    • Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
    • Continuously analyze current process, technologies, and vendors to identify areas of improvement
    • Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
    • Train employees on both software and hardware, troubleshoot, and provide technical support when needed
    • Manage the local helpdesk department to provide the appropriate support to the business
    • Develop and execute disaster procedures, and maintain data backups

    Your profile

    • You are able to speak and write fluently at least English and French,
    • You hold a Bachelor’s degree in technology or computer science
    • You have a 5+ years experience in IT management
    • You have an experience with or knowledge of operating systems (MS Exchange, Active Directory, and other Windows-based systems), public cloud (MS Office365) current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
    • Experience of delivering end user IT support in a professional services environment;
    • Working knowledge of ITIL or other IT service management practices;
    • Strong organizational skills;
    • Effective communicator and confident in client interaction;
    • Strong customer service, problem solving and teamwork abilities;
    • Experience working with an international business in multiple time-zones;
    • Expertise with implementing, configuring, and testing solutions

    Our offer

    • An attractive salary package with or without a company car
    • A 13rd month at the end of the year or each month
    • Meal Vouchers or financial compensation
    • A dedicated training program with personal development plans
    • Extra-legal advantages (IT material, banks)
    • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

    Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !

    Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

    Apply now

    YOUR RECRUITER
    Isabelle Poujol-Lamain
    Recruitment Manager



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