Nature of the tasks :
User guidance and support regarding the use of information systems / ICT tools
Follow-up of incidents related to information systems organisation of the reporting
Follow-up of user requests
Follow-up of bug reports
Knowledge and skills :
Proven knowledge in end user assistance and support of information systems
Good IT skills
Knowledge of wiki, collaborative sites and social networks
Excellent communication / writing skills.
Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team.
Ability to participate in multi-lingual meetings
Able to use the office automation tools used in the Commission (MS-Office).
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