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Fanny Alen

IT Support Specialist

IT Solutions for European Institutions | Belgium


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CTG IT Solutions is now hiring an IT Support Specialist to strengthen our team within a prestigious European Institution based in Belgium.

You will mostly act as 2nd line support, and also bring your help for to the 1rst and 3rd line.

Your tasks:

  • You will play the role of service desk agent, incident agent and analyst, problem agent and analyst
  • You will ensure the incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
  • You will record and track incident information & problem information
  • You will provide support remotely and on-site
  • You will participate in reconfiguration/installation of PC environment
  • You will document operational support procedures
  • You will draft technical content for knowledge database
  • You will test and administrate the applications
  • You will liaise with system administration and database administration for execution of administration tasks

Your profile:

  • You are proficient in French and English
  • Active Directory has no secret for you
  • You have at least 3 years' experience
  • You have basic knowledge in network: DHCP, TCP/IT
  • You already worked with a ticketing system
  • You holds very good skills in all of the MS office applications
  • ITIL certification is a strong asset
  • You are someone autonomous and not afraid to look for the answer
  • A previous experience in application support will be consider as a strong asset




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