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Andrea Miguel

ITIL Incident Manager (M/W)

IT Service Management | Luxembourg


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CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.

We are currently hiring an ITIL Incident Manager (M/W) for one of our customers.



Your missions

  • You will lead the resolution of major incidents, communicate on the progress of incidents and escalate critical incidents internally and to stakeholders,
  • You are in charge of process and tool management and improvement, including monitoring process performance via agreed KPIs and reporting regularly to stakeholders,
  • You provide guidance and training to responsible stakeholders on how to meet the defined requirements from a process perspective,
  • You present the results of your work and ensure coordination and communication with the customers' IT teams.



Your Profile

  • You ideally have 3 years experience in the field of IT process management and/or IT service management,
  • You have a solid general understanding of IT (e.g. infrastructure components and business applications) and experience with the support and operation or engineering of IT services,
  • You have “ITIL Foundation” certification. (Other certifications like “lifecycle” or “Capability” are welcome),
  • You are team player with strong interpersonal skills,
  • You are fluent in French and have a good knowledge of English.


Our Offer


  • An attractive salary package with or without a company car
  • A 13th month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...


Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote.



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