Andy Roma

ITIL Process Engineer

IT Service Management | Belgium

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CTG Belgium is looking for Experienced ITIL Process Engineers to strengthen our IT Service Management Team.

Our team, a solution-focused group of highly skilled technicians, is active in classical ITIL support environments as well as in DevOps oriented teams.

Depending on your own ambitions and interests, you will have the opportunity to grow within CTG.

Job description

As an ITIL Process Engineer, you will be responsible to take ownership of an operational role within a support organization.

You are driven by a structured way of working, with a permanent focus on providing quality and value in all you deliver.

You like to bring transparency in the organization, looking for ways to visualize and identify opportunities on how existing operational processes can be executed more efficiently.

Operational excellence is not a buzzword for you; it drives your intention to suggest improvements,

Based on the customer needs, you can be part of the Support Teams or Service Delivery Teams. Roles as Change or Release Manager, Incident or Problem Manager have no secrets for you.

ITIL is part of your vocabulary.


At least 3 years of experience in IT; previous experience as ITIL Process Engineer/Specialist in any domain is required (at least 1 year).

You are passionate about Service Management; you are a good listener, a clear communicator and find energy in creating satisfied customers.

You have strong analytical skills and a ‘can-do’ attitude.

You have a good knowledge of ITIL. For you, ITIL is not theory; it is a framework you use as needed to make work, flow.

Being ITIL Practitioner or higher certified is a plus; being ITIL Foundation certified a prerequisite.

Experience with Process Modeling Solutions (MS Visio, Adonis, Aris, Visual Paradigm…) is a plus.

Knowledge and certification of other frameworks (IT4IT, COBIT..) and being Scrum Master is a plus.

Fluent communication and presentation skills in English, Dutch / French are a prerequisite.

We offer you

An interesting challenge in a company that has been nominated one of Belgium's "Best Employers" for many years in a row.

An attractive salary package including a company car, meal allowance, representation allowance, group insurance and 34 holidays.

A company culture characterized by exceptional care for our employees.

Excited about our vacancy?

Send us your CV and motivation letter today and we’ll send you feedback within a week.

Apply now

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