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Senior Major Incident Manager

Experienced, Permanent contract, IT Service Management, Luxembourg
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CTG PSF is an IT Services Company dedicated to various client mainly in financial sector.

We are currently hiring a Senior Major Incident Manager.

You are responsible for the handling of Major Incidents for our client, an IT service provider. The Incident Management process focuses on the restoration of a service affected by real or potential interruptions which may have an impact upon the quality of that service.

Your Missions

  • You are responsible for the quality and integrity of the Major Incident Management process and you are the interface to the other process managers
  • You play a key role in incident declaration, classification (priority) and escalation process
  • You participate to major incident and crisis meeting
  • You gather a team of resolver groups
  • You review that the progress of the Major Incident recovery and relevant times are documented in the associated Incident Record(s)

  • Your profile

  • You are a strong communicator
  • You are stress resistant
  • You have a previous experience as Incident Manager
  • You show leadership
  • You are opened to work with rotation (24/5 -> 8 hours shifts)

  • Our offer

  • An attractive salary package with or without a company car
  • A 13rd month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunchs, Staff meeting, Xmas, Marathons, ...
  • Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !

    Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

    Apply now

    Isabelle Poujol-Lamain
    Recruitment Manager

    spontaneous application

    Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.

    Apply now

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