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Andrada Mocian

Mobile Support

IT Solutions for European Institutions | Luxembourg

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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring Mobile Support to join a prestigious European Institution in Luxembourg.

Your Missions

  • You configure and recover IT equipment (hardware) for users (including replacing damaged or obsolete equipment).
  • You install, configure, supervise and support software available on the market or developed by the institution and accessible via the workstations.
  • You install, configure and support the telephone equipment (VoIP, GSM, and Smartphone).
  • You perform basic system administration activities: this includes creating and modifying user accounts, monitoring, and unblocking print queues, resetting passwords, etc.
  • You keep customers informed on incident status and progress
  • You draft and maintain documentation and keep the CMDB up-to-date
  • You manage orders and repairs of mobile/tablet devices
  • You log all incidents, service requests, and follow-up actions in the appropriate tools

Your profile

  • You have at least 1 year of professional experience in the IT sector
  • You are fluent in French and have a good knowledge of English (B2)
  • You are familiar with one or more of the following software products or equipment: Office Suite, Laptop, Printer, Windows 7 and 10, IOS, Android, Active Directory, SCCM, Mobile Iron, etc.
  • You are ITIL certified (ITIL certification should be obtained within 3 months after the start of the contract)
  • You have a strong knowledge of IT support for users, networks, and multimedia
  • You have empathy and patience, especially with users
  • You have a strong team spirit
  • You like to work in an international team

Our Offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunchs, team buildings, fun events, Xmas, Marathons,...

If you like multicultural teams and want to join a company with open communication, then apply right now!

Please note that a criminal record will be asked for this position.

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