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Onsite Service Desk Agent (French / English)

Experienced, Permanent contract, IT Solutions for European Institutions, Luxembourg
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CTG IT Solutions is currently hiring a Onsite Service Desk Agent to strengthen our team within a prestigious European Institution.

Your missions

  • You provide end-user hardware and software support
  • You take part in hardware reparation
  • You log, categorize, diagnose, prioritize and resolve incidents
  • You escalate incidents when necessary
  • You ensure good communication throughout the incident resolution lifecycle
  • You handle in/out policy of service requests
  • You intervene onsite at the user location
  • You execute Install, Move, Add, Change, Disposal tasks and manage the IMACD lifecycles.

Your profile

  • You hold a Bachelor degree or an equivalent diploma in IT
  • You speak and write English and French (B2 level, according to CEFR)
  • You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office
  • You are recognized for your excellent communication skills, your customer orientation and your diplomacy.

Our offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.

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Amel Kaced

spontaneous application

Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.

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