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www.ctg.com

Onsite Service Desk Agent (French / English)

Experienced, Permanent contract, IT Solutions for European Institutions, Luxembourg
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CTG IT Solutions is currently hiring a Onsite Service Desk Agent to strengthen our team within a prestigious European Institution.


Your missions

  • You provide end-user hardware and software support
  • You take part in hardware reparation
  • You log, categorize, diagnose, prioritize and resolve incidents
  • You escalate incidents when necessary
  • You ensure good communication throughout the incident resolution lifecycle
  • You handle in/out policy of service requests
  • You intervene onsite at the user location
  • You execute Install, Move, Add, Change, Disposal tasks and manage the IMACD lifecycles.


Your profile

  • You hold a Bachelor degree or an equivalent diploma in IT
  • You speak and write English and French (B2 level, according to CEFR)
  • You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office
  • You are recognized for your excellent communication skills, your customer orientation and your diplomacy.


Our offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.

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YOUR RECRUITER
Amel Kaced
Recruiter



spontaneous application

Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.

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