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www.ctg.com

Onsite Support Service Desk Agents - European Institutions (Luxembourg)

Experienced, Permanent contract, IT Solutions for European Institutions, European Institutions
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CTG IT Solutions is the CTG’s subsidiary exclusively dedicated to European Institutions. More than 100 colleagues are working within multicultural teams in Luxembourg, Brussels, Strasbourg and London.

CTG IT Solutions is currently growing as a result of the signature of several new contracts with prestigious EU Institutions. We are looking for Onsite Support Service Desk Agents to strengthen our team.

This is a unique opportunity to work within an international environment and to face a very interesting challenge.

Your Missions

  • You provide end-user hardware and software support
  • You execute Install, Move, Add, Change, Disposal tasks and manage the IMACD lifecycles
  • You take part in hardware reparation
  • You log, categorize, diagnose, prioritize and resolve incidents
  • You escalate incidents when necessary
  • You ensure good communication throughout the incident resolution lifecycle
  • You handle in/out policy of service requests
  • You intervene onsite at the user location

Your Profile

  • You hold a Bachelor degree or an equivalent diploma in IT
  • You are recognized for your excellent communication skills, your customer orientation and your diplomacy
  • You speak and write English and French (B2 level, according to CEFR)
  • You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office

Our offer

  • An individual career development plan and a dedicated training program
  • Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events
  • A competitive salary package with or without a company car
  • 5 additional vacation days
  • Extra-legal benefits (daily allowances, PC plan, …)

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.

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YOUR RECRUITER
Sofiane Ouammar
Recruiter



spontaneous application

Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.

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