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Fanny Alen

Service Asset management (VIP Support)

IT Solutions for European Institutions | Luxembourg


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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Asset management (VIP Support), to join the Service Desk multicultural team in Luxembourg.


Your Missions

  • You keep the CMDB up-to-date;
  • You are the first point of contact with suppliers;
  • You monitor of equipment orders;
  • You produce reporting for consistency checking purposes (verification);
  • You produce documentation and report on the needs (short and longer term) for end user equip-ment (HW and SW);
  • You identify new equipment SW / HW based on user needs;
  • You manage licensing contracts;
  • You identify and track all licenses (Serial, users, status ... );
  • You carry out audits to verify the availability of licenses (installed volumes vs licensed volumes);
  • You manage warranty contracts;
  • You manage the maintenance contracts (SW / HW);
  • You seek solutions to reduce costs;
  • You receive and control the delivery of IT equipment;
  • You manage all stocks and guarantee a defined minimum of assets;
  • You manage and schedule all tasks related to IMACD concerning newcomers, people moves in-ternally, temporary or permanent leavers.


Your Profile

  • You have at least 7 year experience in a similar function
  • You speak fluently French and English
  • You have a good knowledge of the IT consumer market products
  • You hold strong skills in all of the MS office applications
  • You have a good knowledge of end user HW/SW;
  • You hold a good knowledge of ticketing tools and configuration management tools;


Our Offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...


If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.



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