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Service Delivery Manager (M/W)

Experienced, Permanent contract, IT Service Management, Luxembourg
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CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.

We are currently hiring a Service Delivery Manager for our Delivery Centers.

Your missions

  • You work in a team of service delivery manager.
  • You manage a panel of customers in different industries for different types of services and ensure the best collaboration possible with the customer and the internal services.
  • You ensure that the workload / capacity is in line with the profitability and the quality of services delivered.
  • You participate in presales activities, are a strong pillar in negotiation and ensure that the specific contractual modalities are respected.
  • You work on continual service improvement, direct profit optimization and any other points related to customers' services.
  • You are able to work independently in line with the global objectives of the company while not disrupting services provided to other customers and building a strong synergy with the team.

Your profile

  • You have a first experience in a presales architect or project management position.
  • You have general knowledges on IT services, support and/or infrastructure.
  • You are able to speak and write fluently English and French, to communicate easily with all third parties.
  • You are familiar with ITIL guidelines.
  • You are a team player who likes to work in an international environment.
  • You are a strong communicator.
  • You have nothing against bringing croissants to your colleagues.

Our offer

  • An attractive salary package with or without a company car.
  • A 13th month at the end of the year or each month.
  • Meal Vouchers or financial compensation.
  • A dedicated training program with personal development plans.
  • Extra-legal advantages (IT material, banks).
  • Regular events with the CTG team : learning lunches, team buildings, fun events, Xmas, Marathons,...

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

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Isabelle Poujol-Lamain
Recruitment Manager

spontaneous application

Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.

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