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Andrada Mocian

Service Desk Agent

IT Solutions for European Institutions | Luxembourg

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CTG IT Solutions is currently growing and we are looking for Service Desk Agents (Junior and Intermediate) to strengthen our teams in Luxembourg.

Your Missions

  • You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
  • You will have incident ownership and communication throughout the lifecycle of the incident
  • You will handle in policy and out of policy service requests
  • You will intervene onsite at the user location or temporary location
  • You will execute IMACD tasks
  • You will raise requests for authorisation of service requests

Your Profile

  • You are able to speak and write fluently at least English and French, to communicate easily with all the users
  • You are experienced and have already worked in a similar position for at least 1 to 2 years
  • You are familiar with ticketing tools and CMDB tools
  • You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
  • You have knowledge of mobile devices and mobile phone services
  • You have an understanding of networking and networking protocols
  • You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
  • You have good problem solving skills and you are flexible and stress resilient
  • You are a team player who likes to work in an international environment
  • You like to pay attention to details and you are customer focused

Our Offer

  • An individual career development plan and a dedicated training program
  • A competitive salary package with or without a company car
  • 5 additional vacation days
  • Extra-legal benefits (daily allowances, PC plan, …)
  • Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position..

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