CTG IT Solutions is currently growing and we are looking for Service Desk Operators to strengthen our teams in Brussels.

Your Missions

• You are the first line user liaison: you receive calls and emails from all the Parliament users from Brussels
• You ensure onsite and remote incident
• You provide support for software and hardware issues
• You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
• You provide a dedicated support to VIP users (Deputies for instance)
• You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
• You improve the knowledge database, to help your colleagues and the team

Your profile

• You are able to speak and write fluently at least English and French, to communicate easily with all the Parliament users
• You are experienced and have already worked in a similar position for 1 year
• You are familiar with ticketing tools and ITIL guidelines
• You are a team player who likes to work in an international environment

Our offer

• An attractive salary package with or without a company car
• A dedicated training program with personal development plans
• An hospital insurance
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position..