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Fanny Alen

Service Desk Support

IT Solutions for European Institutions | Luxembourg


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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Support, to join the Service Desk multicultural team in Luxembourg.


Your Missions

  • You log incidents;
  • You categorize and prioritise incidents;
  • You diagnose and resolve incidents;
  • You close incidents;
  • You escalate incidents;
  • You hold incident ownership and communication throughout the lifecycle of the incident;
  • You handle in policy and out of policy service requests;
  • You intervene onsite at the user location or temporary location;
  • You execute IMACD tasks;
  • You raise requests for authorization of service requests.


Your Profile

  • You have xperience with MS Office Suite and Microsoft OS (Windows 7 and 10);
  • You hold knowledge of mobile devices and mobile phone services;
  • You are a problem solver;
  • You have knowledge of ticketing and CMDB tools;
  • You understand networking and networking protocols;
  • You are flexible and stress resilient;
  • You are able to work in a co-operative way;
  • You pay attention to detail;
  • You have experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
  • You speak fluently French and English


Our Offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...


If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.



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