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Fanny Alen

Service Manager

IT Solutions for European Institutions | Luxembourg


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CTG IT Solutions is currently hiring a Service Manager to strengthen our team within a prestigious European Institution.


Your missions

  • You help us on subjects such as service definition, follow-up of our managed service, and overall service coordination.
  • You are in charge of the capacity management
  • You assist technical meetings and make the follow up with the service provider
  • You help technical teams to reach their targets
  • You plan, execute and deliver infrastructure projects
  • You elaborate the resource planning, follow-up of staff activities
  • You evaluate Risk and provide problem analysis
  • You create reports


Your profile

  • You have Minimum 4 years relevant hands-on experience with project
    management for large IT infrastructure projects
  • You hold a Bachelor or Master degree
  • You have a deep knowledge in Unix, Windows or VMware (able to understand a technical project)
  • You speak fluently English
  • You have solid documentation skills
  • You hold at least the certification ITIL Foundation
  • You are processes oriented
  • You have a strong understanding of systems management & backup technologies


Our offer

  • An attractive salary packagewith or without a company car
  • A dedicated training programwith personal development plans
  • Regular eventswith the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.



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