CTG PSF is an IT Services Company dedicated to various client mainly in financial sector.
We are currently hiring a Service Manager for our delivery center.
- Manage a panel of customers in different industries for different types of services and ensure the best collaboration possible with the customer and the internal services.
- Ensure that the workload / capacity is in line with the profitability and the quality of services delivered
- Participate in presales activities, be a strong pillar in negotiation and ensure that the specific contractual modalities are respected.
- Work on continual service improvement, direct profit optimization and any other points related to customers’ services.
- Be able to work independently in line with the global objectives of the company while not disrupting services provided to other customers and building a strong synergy with the team.
- Customer management
- Financial management (cost control / forecasts)
- It production and/or support knowledges
- Able to operate independently and in a team with sense of responsibilities
- Coaching capabilities
- Demonstrated ability of working in complex cross cultural environment
- Act as a leader and ensure the efficient collaboration
- Act as a mediator between team members and external stakeholders when conflicts arise
- Strong communication / presentation skills
- Certification in service management (e.g. ITIL), project management (e.g. PMI or Prince2) or risk management would be a distinct advantage
- French (Fluent)
- English (Fluent)
- German, Luxembourgish, Spanish or Dutch is an asset
- An attractive salary package with or without a company car
- 13rd month at the end of the year or each month
- Meal Vouchers or financial compensation
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
- Regular events with the CTG team : learning lunchs, Staff meeting, Xmas, Marathons, ...
Would you like to evolve in a structure where professional commitment and career development are key words? Then apply now !
Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.