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Service Manager (M/W)

Experienced, Permanent contract, IT Service Management, Luxembourg
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CTG PSF is an IT Services Company dedicated to various client mainly in financial sector.

We are currently hiring a Service Manager for our delivery center.

Your missions

  • Manage a panel of customers in different industries for different types of services and ensure the best collaboration possible with the customer and the internal services.
  • Ensure that the workload / capacity is in line with the profitability and the quality of services delivered
  • Participate in presales activities, be a strong pillar in negotiation and ensure that the specific contractual modalities are respected.
  • Work on continual service improvement, direct profit optimization and any other points related to customers’ services.
  • Be able to work independently in line with the global objectives of the company while not disrupting services provided to other customers and building a strong synergy with the team.

Your profile

General Skills:

  • Customer management
  • Financial management (cost control / forecasts)
  • It production and/or support knowledges
  • Able to operate independently and in a team with sense of responsibilities
  • Coaching capabilities
  • Demonstrated ability of working in complex cross cultural environment
  • Act as a leader and ensure the efficient collaboration
  • Act as a mediator between team members and external stakeholders when conflicts arise
  • Strong communication / presentation skills
  • Certification in service management (e.g. ITIL), project management (e.g. PMI or Prince2) or risk management would be a distinct advantage

Language skills:

  • French (Fluent)
  • English (Fluent)
  • German, Luxembourgish, Spanish or Dutch is an asset

Our offer

  • An attractive salary package with or without a company car
  • 13rd month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, Staff meeting, Xmas, Marathons, ...

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply now !

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

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Isabelle Poujol-Lamain
Recruitment Manager

spontaneous application

Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.

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