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Support Manager

Experienced, Permanent contract, IT Solutions for European Institutions, Luxembourg
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Nature of the tasks :

Organisation , implementation and maintenance of (IS) support
Coordination of support teams
IS Service management
Coordination with the project teams
Coordination of wiki sites, collaborative sites or social networks
Follow-up of service quality
Management and follow-up of user requests
Guidance regarding the use of information systems
Management of incidents related to information systems; organisation of the reporting
Conception and organisation of user documentation for information systems
Conception and management of IS and ICT trainings
Participation in user, service and project meetings

Knowledge and skills :

Proven knowledge in end user assistance or support of information systems
Excellent knowledge of ITIL
Good IT skills
Knowledge of wiki, collaborative sites and social networks
Excellent communication / writing skills.
Good reporting methods.
Ability to give presentations.
Ability to apply high quality standards
Ability to participate in multi-lingual meetings, good communication skills.
Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability.
Able to cope with

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Amel Kaced

spontaneous application

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