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www.ctg.com

Team Leader Service Desk - European Institutions

Experienced, Permanent contract or Freelance contract, IT Solutions for European Institutions, European Institutions
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CTG IT Solutions is looking for a Technical Team Leader to lead the Service Desk team and the Applicative Support Team in a prestigious European Institution in Luxembourg.


Your missions
  • You perform daily operational team management of teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition
  • You are responsible for resource management: planning (shifts, holidays) and estimation of costs, timescale and resource requirements for the expected level of service
  • You track activities against the plan, provide regular and accurate reports
  • You monitor costs, timescales and resources used to take appropriate actions when necessary
  • You manage the change control procedure
  • You provide effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience.



Your skills

  • You have at least a Bachelor degree
  • You have a proven experience of 7 years in a similar position
  • You have very good project management skills as well as very good team management skills
  • You are fluent both in English and French
  • You are multitasking and result oriented
  • You have a strong team spirit and you are stress resilient
  • ITIL V3 Foundation Certification or ITIL 4 Certification will be an asset


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YOUR RECRUITER
Séverine Toussaint
Recruiter & Coco



spontaneous application

Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.

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