Sylvain Marsal

Technical Team leader

IT Solutions for European Institutions | Luxembourg


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CTG It solutions is currently looking for a Technical Team leader to join our amazing team in European Institutions (Luxembourg).

Your missions :

  • You will be responsible for the day-to-day operational management of the Front Office and Back Office teams, including planning, task definition, service level review, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition.
  • You will manage the following resources: planning the use of resources (shifts, leave) and estimating costs, deadlines and resource requirements for the expected service level.
  • You will be responsible for monitoring activities against the plan, providing regular and accurate reports.
  • You will be responsible for monitoring costs, timescales and resources used. Take appropriate action when these deviate from the agreed tolerances.
  • You ensure the change control procedure
  • You will provide effective leadership to the operational team, ensuring that team members are motivated and constantly developing their skills and experience.
  • You ensure the development & maintenance of the business unit's procedures
  • You ensure the improvement & optimisation of services
  • You will lead and manage working meetings with internal users
  • You will carry out satisfaction analyses of internal users
  • You have very good skills in all MS Office applications.


Your profile :

  • You hold a master degree with 5 years of relevant professional experience or a Bachelor degree with 7 years of relevant experience
  • You are able to speak fluently in both English/French both written and oral
  • You have the ITIL V3 or V4 Foundation certification
  • You have good knowledge of logistical processes and Advanced knowledge in planning optimisation
  • You have advanced IT product knowledge and experience
  • You have an Relevant experience of Team Management


Our offer:

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.



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