Sylvain Marsal

Technical Team leader

IT Solutions for European Institutions | Luxembourg

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CTG It solutions is currently looking for a Technical Team leader to join our amazing team in European Institutions (Luxembourg).

Your missions :

  • Daily operational team management of Front Office and Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition
  • Resource management: planning of resource usage (shifts, holidays) and estimation of costs, timescale and resource requirements for the expected level of service
  • Activities tracking against the plan, provide regular and accurate reports
  • Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances
  • Managing the change control procedure
  • Providing effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience
  • Develop and maintain operational unit procedures
  • Drive service enhancements and optimisations
  • Facilitate and foster change
  • Facilitate and steer work meetings with internal users
  • Perform internal users satisfaction analysis
  • Very good skills in all of the MS office applications

Your profile :

  • Master degree with 5 years of relevant professional experience or Bachelor degree with 7 years of relevant experience
  • Fluent in both English/French both written and oral
  • ITIL V3 or V4 Foundation Certified
  • Good knowledge of logistical processes and Advanced knowledge in planning optimisation
  • Advanced IT product knowledge and experience
  • Relevant experience of Team Management

Our offer:

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.

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