0:00 / 0:00

Andrada Mocian

Technical Team Leader

IT Solutions for European Institutions | Belgium


Apply now



CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Technical Team Leader to join a prestigious European Institution in Brussels.


Your Missions

  • You are in charge of daily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly),problem reporting and organization definition
  • You act as a resource manager: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service
  • You are proactive in interaction with the hierarchy
  • You are resilient and have the ability to identify challenges and propose improvements in the processes
  • You manage activities tracking against the plan, provide regular and accurate reports
  • You do cost monitoring, timescales, and resources used and you take appropriate actions where these deviate from agreed tolerances
  • You manage the change control procedure
  • You provide effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience


Your profile

  • You have at least a bachelor’s degree and a minimum of 7 years of relevant professional experience
  • You are able to speak and write fluently in English and French
  • You are certified ITIL V4 Foundation
  • You have good knowledge of logistical processes and advanced knowledge in planning optimization
  • You hold knowledge and experience in advanced IT product (HW/SW)
  • You are highly autonomous and you have IT skilled in business management tools
  • You have very good skills in all of the MS office applications
  • You have very good projet management and team management skills
  • You are multitasking, result oriented and stress resilient
  • You are team oriented precise and thriving on quality

Our offer

  • An attractive salary package with or without a company car
  • A dedicated training program with personal development plans
  • Hospitalization insurance
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ….

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.



Apply now

Other relevant openings for you

Spontaneous Application

Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.


Apply now
Share

Copyright © 2019 by Computer Task Group, Inc. All rights reserved.
Cookie Policy | Sitemap | Privacy & Security