CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support Specialist, Logistics oriented to join our team in Brussels, and to be responsible for providing second level IT support.

Your Missions

• You perform as a service desk agent, incident agent and analyst, problem agent and analyst
• You are responsible of incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
• You offer remote and on-site support
• You record & track incident information and problem information
• You participate in reconfiguration/installation of PC environment
• You document operational support procedures
• You draft technical content for knowledge database
• You are able to perform all tasks of a service desk operator
• You test and administrate applications
• You liaise with system administration and database administration for execution of administration tasks
• You manage the consumables for printers and MFDs
• You are in charge of stock management, monthly counting, unpacking, inventory, waste disposal
• You take care of the fleet of printers (local and networks) as well as the multifunction copiers throughout the life cycle (reception, unpacking, inventory, preparation, installation on site
• You replace complex consumables: toner, staples, etc.
• You prepare and configurate smartphones and tablets (Android and iOS)

Your profile

• You are able to speak and write fluently in English and French, to communicate easily with all the users.
• You have excellent communication skills, and a strong sense of confidentiality
• You are experienced in IT support and have already worked in a similar position for 3 years
• You are user oriented
• You are a team player who likes to work in an international environment
• You are familiar with ticketing tools, troubleshooting and ITIL guidelines
• You have strong knowledge in system administration consoles: Active Directory, DNS, DHCP, DFS
• You have network knowledge
• You have strong skills in MS Office 2010 and 2016 (Word&Outlook), Windows 7 and 10 (SCCM)

Our offer

• An attractive salary package with or without a company car
• Hospitalization insurance
• A dedicated training program with personal development plans
• Regular events with the CTG team : learning lunchs, team buildings, fun events, St Nicholas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.