Andrada Mocian

IT Support Specialist

IT Solutions for European Institutions | Luxembourg


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CTG IT Solutions is currently hiring an IT Support Specialist to strengthen our team within a prestigious European Institution in Luxembourg.


Your missions

  • You act as a service desk agent, incident agent and analyst, problem agent and analyst
  • You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
  • You are offering first and second-line support: remote and on-site support for VIP
  • You participate in reconfiguration/installation of PC environment
  • You document operational support procedures
  • You draft technical content for knowledge database
  • You do the testing and administration of applications
  • You are in direct liaising with system administration and database administration for execution of administration task


Your profile

  • You have minimum 3 years of IT experience
  • You speak and write fluently English and French (German is a plus)
  • You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office, Active Directory
  • You are ITIL certified (certification could be obtained within 3 months after the start date)
  • You are recognized for your excellent communication skills, your customer orientation and your diplomacy


Our offer:

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !


Please note that a criminal record will be asked for this position.



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