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Senior Major Incident Manager

Expérimenté(e), Contrat permanent, IT Service Management, Luxembourg
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CTG PSF is an IT Services Company dedicated to various client mainly in financial sector.

We are currently hiring a Senior Major Incident Manager.

You are responsible for the handling of Major Incidents for our client, an IT service provider. The Incident Management process focuses on the restoration of a service affected by real or potential interruptions which may have an impact upon the quality of that service.

Your Missions

  • You are responsible for the quality and integrity of the Major Incident Management process and you are the interface to the other process managers
  • You play a key role in incident declaration, classification (priority) and escalation process
  • You participate to major incident and crisis meeting
  • You gather a team of resolver groups
  • You review that the progress of the Major Incident recovery and relevant times are documented in the associated Incident Record(s)

  • Your profile

  • You are a strong communicator
  • You are stress resistant
  • You have a previous experience as Incident Manager
  • You show leadership
  • You are opened to work with rotation (24/5 -> 8 hours shifts)

  • Our offer

  • An attractive salary package with or without a company car
  • A 13rd month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunchs, Staff meeting, Xmas, Marathons, ...
  • Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !

    Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

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    Isabelle Poujol-Lamain
    Recruitment Manager

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