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Fanny Alen

Mobile Support

IT Solutions for European Institutions | Luxembourg

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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Mobile Support to join a prestigious European Institution in Luxembourg.

Your Missions

  • You provide support on mobile devices such as tablet, iPhone and iPads
  • You manage orders and repairs of mobile/tablet devices
  • You are the interface with external vendors & partners involved in the delivery of mobile phone services and products.
  • You support testing of new iOS versions and follow-up patching policies
  • You ensure mobile devices incident diagnosis, prioritisation, resolution and escalation of unresolved cases to support/technical team in the Bank and to external provider
  • You log all incidents, service requests and follow-up actions in the appropriate tools
  • You keep customers informed on incident status and progress
  • You identify and escalate major incidents to management
  • You draft and maintain documentation and keep the CMDB up-to-date

Your profile

  • You hold at least 4 years experience in Mobile Support
  • You have a deep knowledge in iOS support (Apple products)
  • You speak fluently French and English (B2)
  • You already provided support to customers or worked in client service
  • You are customer oriented
  • You like to work in an international team
  • If you have some experience in Android support, it's considered as an asset

Our Offer

  • An attractive salary package with or without a company car
  • Regular events with the CTG team: learning lunchs, team buildings, fun events, Xmas, Marathons, ...
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)

If you like multicultural teams and want to join a company with open communication, then apply right now!

Please note that a criminal record will be asked for this position.

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