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Expérimenté(e), Contrat permanent, IT Service Management, Luxembourg
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CTG PSF is an IT Services Company dedicated to various client mainly in financial sector.

We are currently hiring a PRODUCTION ENGINEER for our delivery centers.

Your mission

You are responsible for :

    • Day to day operation activities for the delivery centers
    • Requirements and expectations conditions for the integration of new Customer processes.
    • Overall stability, health, and control on ICT infrastructures
    • Creation, organization and maintenance of operational processes and procedures as well as operational reporting
    • Asset and inventory management
    • Availability and accuracy of documented operational processes/procedure (Process Owner)

    You work closely with:

    • Service Managers
    • Incident Managers
    • Business line managers
    • Sales team
    • Solution Architect

    • You ensure compliance to framework, standards, and oversight methods used in the Services & Solutions processes
    • You ensure that the regular activities of the team are planned, organized and completed on time
    • You analyze trends (number and type) of issues, identify causes, propose and supervise corrective actions
    • You promote and reinforce adherence to the process and policies associated with the Operational Management
    • You ensure relationship between support teams
    • You manage major and critical production incidents
    • Youcoordinate and communicate changes toward the organization and the client
    • You communicate on daily operations (incidents, service requests, changes)
    • You supervise and communicate the progress on problem solving processes
    • You participate in the Service Review Meetings

    Your profile

    • You have a first experience in a similar position, or have a good understanding of architectural
    • You are able to speak and write fluently English and French, to communicate easily with all third parties
    • You are a team player who likes to work in an international environment
    • You are a strong communicator, stress resistant and show good analytical skills

    Our offer

    • An attractive salary package with or without a company car
    • A 13rd month at the end of the year or each month
    • Meal Vouchers or financial compensation
    • A dedicated training program with personal development plans
    • Regular events with the CTG team : learning lunchs, Staff meeting, Xmas, Marathons,...

    Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !

    Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

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    Isabelle Poujol-Lamain
    Recruitment Manager

    candidature spontanée

    Vous n’avez pas trouvé ce que vous cherchiez ? Envoyez-nous votre candidature spontanée. Nous aspirons à vous connaître un peu mieux !

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