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Andrada Mocian

Quality Manager (Brussels or Luxembourg)

IT Solutions for European Institutions | Institutions Européennes

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CTG IT Solutions is currently hiring a Quality Manager, to join the multicultural team of the European Parliament in Luxembourg or Brussels, in order to elaborate and maintain Information System quality control procedures.

Your missions

  • You will be responsible to identify, measure and analyze specific quality targets related to support provide to users (Service Desk, Proximity, Mobility, Applications, Logistics and MEP)
  • You will be in charge to define roles, processes & procedures in place within services
  • You will handle and ensure that processes & procedures are well adapt by all team in order to meet services offers and their evolution
  • You will propose processes improvement for continuous services evolution
  • You will overseeing the day-to-day operation of the Process to provide a consistent way of managing Continuous Improvement activities (CSI)
  • You will contribute to the development and deployment of ITIL aligned processes

Your profile

  • You are able to speak and write fluently English and French, to communicate easily with all the Parliament users
  • You are advanced IT skilled
    You have good knowledge of ITIL framework and processes (Continual Service Improvement)
    You have excellent documentation and report skills
    You have the ability to prioritize workload, keep deadlines reliably and work responsibly with attention to detail and accuracy
    You are a team player, diplomatic and able to work in a multidisciplinary and multicultural environment

Our offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.

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