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Andrada Mocian

Service Desk Operator

IT Solutions for European Institutions | Luxembourg


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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its users


Your missions

  • Your are the first line user liaison: you receive calls and emails from all the client's users from Luxembourg, Brussels and Strasbourg
  • You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
  • You provide a dedicated support to VIP users (Deputies for instance)
  • You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
  • You improve the knowledge database, to help your colleagues and the team


Your profile

  • You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
  • You are experienced and have already worked in a similar position for 1 year
  • You are familiar with ticketing tools and ITIL guidelines
  • You are a team player who likes to work in an international environment


Our offer

  • An attractive salary package with or without a company car
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...


If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.



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