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Expérimenté(e), Contrat permanent, IT Service Management, Luxembourg
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CTG PSF is an IT Services Company dedicated to various client mainly in financial sector.
We are currently hiring a Service Desk Team Leader for our office.

Your missions


  • Being an active member of strategy decision
  • Having a strong feeling for technical contents and business impact of projects
  • Being responsible for phone switchboard
  • Organizing resources assignation
  • Managing crisis situation
  • Managing DRP situation
  • Validating timesheets

  • Planning validation
  • Ensuring respect of working rules (punctuality, hygiene, clean desk policy, respect…)
  • Providing professional positive or negative feedback to agents (motivation & discipline)
  • Conflict management
  • Preparing and managing the review's teams
  • Following the career of the members of team
  • Acting as a point of contact for your team
  • Taking part in salary increase decision

  • Escalating information to different interlocutors
  • Facilitating communication process within the service desk

Your profile

  • IT and/or Finance education
  • Excellent communication skills
  • Stress tolerance
  • Ability to work in autonomy
  • Ability to follow up on incidents and to set priorities
  • Service minded and result oriented
  • Enjoy team work
  • Good facilitation and communication skills
  • Problem Solver
  • French (Fluent)
  • English (Fluent)

Our offer

  • An attractive salary package with or without a company car
  • A 13rd month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunchs, Staff meeting, Xmas, Marathons, ...

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

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