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Isabelle Poujol-Lamain

Service manager (H/F)

IT Service Management | Luxembourg

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CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.

We are currently hiring a Service Manager (M/W) for our internal services.

As Service Manager you will define and implement ITSM guidelines for service level management, governance structure and processes, dispute resolutions and overall change management.

Your Missions

  • Manage a panel of customers in different industries for different types of services and ensure the best collaboration possible with the customer and the internal services.
  • Ensure that the workload / capacity is in line with the profitability and the quality of services delivered
  • Participate in presales activities, be a strong pillar in negotiation and ensure that the specific contractual modalities are respected.
  • Work on continual service improvement, direct profit optimization and any other points related to customers' services.
  • Be able to work independently in line with the global objectives of the company while not disrupting services provided to other customers and building a strong synergy with the team.

Your profile

You have a previous experience with the following tasks:

  • Customer oriented
  • Financial management (cost control / forecasts)
  • It production and/or support knowledges
  • Able to operate independently and in a team with sense of responsibilities
  • Coaching capabilities
  • Demonstrated ability of working in complex cross cultural environment
  • Act as a leader and ensure the efficient collaboration
  • Act as a mediator between team members and external stakeholders when conflicts arise
  • Strong communication / presentation skills
  • Certification in service management (e.g. ITIL), project management (e.g. PMI or Prince2) or risk management would be a distinct advantage


  • French (Fluent)
  • English (Good level) - German is a strong asset

Our offer

  • An attractive salary package with or without a company car
  • A 13th month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now!

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote.

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