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Isabelle Poujol-Lamain

Service Manager (M/W)

IT Service Management | Luxembourg

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CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.

We are currently hiring a Service Manager (M/W) for our internal delivery centers.

Your missions

  • You work in a team of Service Manager
  • You manage a panel of customers in different industries for different types of services and ensure the best collaboration possible with the customer and the internal services
  • You ensure that the workload / capacity is in line with the profitability and the quality of services delivered (KPI's / SLA definition & follow-up, reporting, client's meeting, financial management...)
  • You participate in presales activities, are a strong pillar in negotiation and ensure that the specific contractual modalities are respected
  • You work on continual service improvement, direct profit optimization and any other points related to customers' services
  • You are able to work independently in line with the global objectives of the company while not disrupting services provided to other customers and building a strong synergy with the team

Your profile

  • You have at least an experience of 5 years as Service Manager, Project manager or Service Delivery Manager
  • You have deep knowledges on IT services, support and/or infrastructure
  • You have a previous experience in Cloud Delivery Management (private / hybrid / public)
  • You are able to speak and write fluently English and French, to communicate easily with all third parties
  • You hold an ITIL Certification
  • You are a team player who likes to work in an international environment
  • You are a strong communicator

Our offer

  • An attractive salary package with or without a company car
  • A 13rd month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.

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