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Andrada Mocian

Service Manager Support

IT Solutions for European Institutions | Luxembourg


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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Manager to strengthen our team within a prestigious European Institution.


Your Missions

  • You help on subjects such as service definition, follow-up of managed service, and overall service coordination
  • You ensure user satisfaction by implementing necessary communication with the client and end users
  • You are in charge of the capacity management
  • You assist technical meetings and make the follow up with the service provider
  • You help technical teams to reach their targets
  • You plan, execute and deliver support projects
  • You elaborate the resource planning, follow-up of staff activities
  • You evaluate risk and provide problem analysis
  • You create reports

Your profile

  • You have minimum 3 years of professional experience in a similar position
  • You have a fluent level in French and English
  • You are ITILv3 and Service Life Cycle certified guidelines
  • You are processes oriented
  • You have solid documentation skills
  • You are pro-active, stress resistant, and have great communication skills (writing & speaking)
  • You are rigorous with excellent analytical and organizational skills


Our offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...


If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position. 



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