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Support Manager (Luxembourg or Brussels)

Expérimenté(e), Contrat permanent, IT Solutions for European Institutions, Institutions Européennes
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CTG IT Solutions is preparing the new DESIS Contract with the European Commission, and we are currently hiring a Support Manager to implement, coordinate and maintain the IS Support

Your missions

  • Your lead the IS Service and coordinate the support teams
  • You are responsible for wiki sites, collaborative sites or social networks
  • You manage user requests and follow-up service quality
  • You manage incidents related to information systems and organize the reporting
  • You create and perform IS and ICT trainings
  • You participate to user, service and project meetings

Your profile

  • You hold a Master degree or an equivalent
  • You are able to speak and write fluently at least English and French
  • You are experienced in end user assistance or support of information systems
  • You are ITIL certified, or have an excellent knowledge of it
  • You are recognized for your strong communication and presentation skills
  • You are used to participate to multi-lingual meetings and projects

Our offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.

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Amel Kaced

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