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Séverine Toussaint

Support Specialist

IT Solutions for European Institutions | Institutions Européennes

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CTG IT Solutions is currently hiring a IT Support Specialist to strengthen our team within a prestigious European Institution.

Your missions

  • You take part in Hardware reparation
  • You log, categorize, diagnose, prioritize and resolve incidents
  • You escalate incidents when necessary
  • You ensure good communication throughout the incident resolution lifecycle
  • You install and test Images for distribution via SCCM
  • You prepare laptop and desktops for users via SCCM
  • You send and schedule software for remote installation via SCCM
  • You provide IT support to end-users: Office and internal applications;
  • You give advice regarding the acquisition of IT equipment;
  • You troubleshoot Hardware and Software;
  • Your write IT information mails for end users, guides and documentation ;
  • You test in-house software and new Images

Your profile

  • You hold a Bachelor degree or an equivalent diploma in IT
  • You speak and write English and French (B2 level, according to CEFR)
  • You have a previous experience in a similar position and are familiar Windows 7/10, MS Office and SCCM
  • You are recognized for your excellent communication skills, your customer orientation and your diplomacy.

Our offer

  • A salary package with or without a company car
  • A dedicated training program with personal development plans
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

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