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Andrada Mocian

Technical Team Leader

IT Solutions for European Institutions | Belgique

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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Technical Team Leader to join a prestigious European Institution in Brussels.

Your Missions

  • You are in charge of daily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly),problem reporting and organization definition
  • You act as a resource manager: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service
  • You are proactive in interaction with the hierarchy
  • You are resilient and have the ability to identify challenges and propose improvements in the processes
  • You manage activities tracking against the plan, provide regular and accurate reports
  • You do cost monitoring, timescales, and resources used and you take appropriate actions where these deviate from agreed tolerances
  • You manage the change control procedure
  • You provide effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience

Your profile

  • You have at least a bachelor’s degree and a minimum of 7 years of relevant professional experience
  • You are able to speak and write fluently in English and French
  • You are certified ITIL V4 Foundation
  • You have good knowledge of logistical processes and advanced knowledge in planning optimization
  • You hold knowledge and experience in advanced IT product (HW/SW)
  • You are highly autonomous and you have IT skilled in business management tools
  • You have very good skills in all of the MS office applications
  • You have very good projet management and team management skills
  • You are multitasking, result oriented and stress resilient
  • You are team oriented precise and thriving on quality

Our offer

  • An attractive salary package with or without a company car
  • A dedicated training program with personal development plans
  • Hospitalization insurance
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ….

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.

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