Andrada Mocian

User Support Specialist

IT Solutions for European Institutions | Belgique


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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an User Support Specialist to join a prestigious European Institution in Brussels.


Your missions:

  • You will organise and implement support of information systems
  • You will provide guidance regarding on the use of information systems
  • You will maintain and update user support information on wiki sites and collaborative sites
  • You will manage and follow-up of user requests.  You will concept and manage presentations and specialised IT trainings for end users
  • On need (not the main task): you will participate to manual testing of information systems


Your profile:

  • You hold a Master's degree and minimum 9 years of professional experience in IT
  • You have a valid work permit (killing criteria)
  • You have an excellent written and oral command of English
  • You have experience in the use of service manager tools (e.g. SMT)
  • You have experience with issue and project tracking tools (e.g. JIRA)
  • You have experience on 2nd level support of information systems
  • You have experience with preparation and providing IT trainings
  • You have the ability to carry out manual testing of information systems
  • You have the abilitybility to work in an international/multi-cultural environment
  • You have knowledge of wiki and collaborative sites.


Our offer:

  • An attractive salary package with or without a company car
  • A dedicated training program with personal development plans
  • Hospitalization insurance
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...


If you like multicultural teams and want to join a company with open communication, then apply right now !


Please note that a criminal record will be asked for this position.



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