Andrada Mocian

User Support Specialist

IT Solutions for European Institutions | Belgique

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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a User Support Specialist, to join a prestigious European Institution in Brussels.

Your Missions

  • You provide good guidance regarding the use of information systems
  • You define and maintain test strategy, test scope, and execute and report on test cases
  • You maintain and update user support information on wiki sites and collaborative sites
  • You manage continuously the follow-up of refinement of the system specifications
  • You are in charge of the functional code reviews (in Bitbucket)
  • You organize and implement the support of information systems
  • You participate in all relevant project meetings

Your profile

  • You have at least a Master’s degree and minimum 11 years of relevant professional experience
  • You have good general IT skills and especially the ability to understand JAVA code
  • You have a knowledge in end user assistance and support for information systems
  • You are familiar with IT Testing strategies, defining test scopes, and preparing test data
  • You have the ability to read and understand technical documentations (e.g. UML diagrams, User Stories, Domain Model)
  • You have a knowledge in the use of service manager tools (e.g. SMT) and in project tracking tools (i.e. JIRA)
  • You have an excellent communication and writing skills
  • You are able to speak and write fluently in English
  • You are able to cope with the needs of multi-language site deployment

Our offer

  • An attractive salary package with or without a company car
  • A dedicated training program with personal development plans
  • Hospitalization insurance
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ….

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.

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