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Andrada Mocian

VoIP Specialist (Telephony Support)

IT Solutions for European Institutions | Luxembourg


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CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a VoIP Specialist (Telephony Support), to join a multicultural team in Luxembourg.


Your Missions

  • The job consists in managing daily operations, autonomously or in collaboration with colleagues to maintain the services to customers, at the best level of quality : Requests fullfitment, Incident Management, Changes implementation.
  • You administrate the entire VoIP infrastructure of the client
  • You handle incidents and provide support for the telephony
  • You process the arrival, departure and change of service workflows linked to staff movements within the client’s premises for the VoIP part
  • You administrate the Cisco telephone platform
  • The UC VOIP Specialist Standard is administrator of the assets in his scope: Installation, Configuration, Support, Troubleshooting, Updates/Upgrades, Backup frequency/Restore Validation, Documentation


Your profile

  • You hold a Master’s degree in IT and minimum 3 years of relevant professional experience or a Bachelor’s degree in IT and minimum 7 years
  • You have a fluent level in English (French is an advantage)
  • You are familiar with ITIL guidelines
  • You already worked with Cisco products (for example: Cisco Unified Call Manager, Cisco Webex Server, Cisco Jabber Guest, Cisco CMS, Cisco ExpressWay, Peter Connect...)
  • You are a team player who likes to work in an international environment
  • You are an excellent communicator
  • Having knowledge in Radware, Videomesh is an asset


Our offer

  • An attractive salary package with or without a company car
  • 5 additional vacation days each year
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...


If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.



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