Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic Android Mobile Support Specialist to join our team, working alongside a prestigious European Institution based in Belgium.
Your tasks:
Serve as a dedicated service desk agent, incident analyst, and problem solver.
Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
Provide technical support for Android devices and apps.
Help users set up and troubleshoot issues with their devices.
Stay updated on mobile trends and technologies.
Assist in creating support documents and guides.
Ensure compatibility across different Android devices and interfaces.
Communicate effectively with users and teams.
Your pRofile:
We value talent and expertise! To thrive in this role, you should bring:
Proficiency in both French and English, unlocking effective communication channels.
An ITILV4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date).
A minimum of 3 years' hands-on experience in a similar position.
Basic knowledge of network systems.
Prior experience working with a ticketing system.
Good understanding of Android devices and software.
Experience with Android app development or support.
Familiarity with Android SDK and tools.
Knowledge of mobile development life cycle.
Ability to troubleshoot Android issues.
Strong communication and problem-solving skills.
Our offer
Competitive salary package, with or without a company car.
Personalized training programs and development plans to nurture your skills.
Comprehensive hospitalization insurance.
Regular team-building events, learning lunches, and fun activities.
Embrace the diversity of our multicultural team and enjoy open communication.
Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions. Please note that a criminal record check will be required for this position.
Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities!
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