We are seeking a highly motivated and skilled Service Desk Agent to join our dynamic team. The successful candidate will play a crucial role in maintaining and enhancing the overall IT support services within our organization. The ideal candidate should possess a blend of technical expertise, excellent problem-solving skills, and strong interpersonal abilities.
Your Missions:
Log incidents promptly and accurately.
Categorize and prioritize incidents based on severity and impact.
Diagnose and resolve incidents efficiently, ensuring minimal disruption to users.
Close incidents upon successful resolution and document solutions for future reference.
Escalate incidents to appropriate teams when necessary, ensuring timely resolution.
Take ownership of incidents, providing continuous communication throughout the incident lifecycle.
Handle both in-policy and out-of-policy service requests with professionalism and efficiency.
Intervene onsite at user locations or temporary locations as required.
Execute IMACD (Install, Move, Add, Change, and Dispose) tasks effectively.
Raise requests for authorization of service requests as per established procedures.
Your profile:
You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
You are experienced and have already worked in a similar position for 2 years
Proficient experience with the MS Office Suite.
Strong experience with Microsoft Operating Systems (Windows 7 and 10).
Knowledge of mobile devices and mobile phone services.
Excellent problem-solving skills with a logical and methodical approach.
Familiarity with ticketing and Configuration Management Database (CMDB) tools.
Understanding of networking and networking protocols.
Flexibility and stress resilience in a dynamic IT support environment.
Ability to work cooperatively in a team-oriented setting.
Pan-European mindset, with the ability to collaborate effectively in a diverse environment.
Exceptional attention to detail.
Hands-on experience in troubleshooting PCs, Laptops, Tablets, VPN, etc.
Customer and service-focused approach to support delivery.
Strong spoken and written interpersonal, communication, and presentation skills.
Our Offer:
At CTG, we believe in rewarding our employees and providing an appealing work environment. When you join our team you can expect:
An attractive salary package, including the option for a company car, to recognize and appreciate your contributions.
Enjoy an additional 5 vacation days each year, supporting your well-being and personal commitments.
Benefit from a dedicated training program tailored to your growth and career advancement.
Take advantage of IT material benefits and partnerships with banks, adding value to your overall package.
Participate in exciting team events, including learning lunches, team buildings, fun activities, and festive celebrations, fostering camaraderie and a positive work culture.
Please note that a criminal record check will be required for this position.
Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities!
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