Technical Team Leader (Brussels)
IT Service ManagementBrussels
Sylvain Marsal
Recruiter
Technical Team Leader (TTL) : Lead and Empower Our Team to Success !
Looking for a challenging leadership role in a dynamic and innovative environment ?
CTG IT Solutions, a renowned IT Services Company dedicated to European Institutions, is seeking a talented Technical Team Leader (TTL) to join our team.
In this position, you will play a vital role in daily operational team management, ensuring efficient service delivery, quality control, and continuous improvement.
Nature of TASKS:
As a Technical Team Leader, you will have a wide range of responsibilities, including:
- Lead, coordinate, and support the Proximity Support team in day-to-day operations.
- Ensure timely and efficient resolution of user incidents and service requests.
- Act as the main point of escalation for complex technical or operational issues.
- Monitor team performance, workloads, and service levels, ensuring adherence to SLAs.
- Organize schedules, task assignments, and ensure appropriate coverage.
- Conduct regular team meetings, individual follow-ups, and performance reviews.
- Manage and coordinate continuous improvement or deployment initiatives (planning, tracking, reporting).
- Collaborate with other IT and business teams to ensure seamless service delivery.
- Promote a culture of accountability, collaboration, and customer focus.
- Report on operational metrics, identify trends, and propose improvement actions.
YOUR PROFILE:
- Extensive experience coordinating Proximity Support teams in a corporate environment.
- Previous hands-on experience as a Proximity Support Agent or similar (field support, deskside, end-user support).
- Demonstrated leadership and team management capabilities.
- Experience in project coordination (planning, monitoring, and follow-up of improvement or deployment projects).
- Excellent organizational and communication skills.
- Strong customer orientation and ability to interact professionally with users and management.
- Fluent in English and French (minimum B2 level).
- Knowledge of ITIL principles is an advantage.
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Bachelor’s degree, 7 years of experience as Team Leader are required OR Master’s degree, 5 years of experience as a Team Leader are required.
Our Offer :
At CTG, we value our employees and strive to provide a comprehensive package of benefits. Our offer includes:
- Attractive salary package, with or without a company car
- Dedicated training program with a personal development plan
- Comprehensive hospitalization insurance
- Exciting events organized regularly for the CTG team, including learning lunches, team buildings, fun events, and seasonal celebrations
If you enjoy working in multicultural teams and seek an organization that fosters open communication, we invite you to apply today!
Please note that a criminal record check will be required for this position.
Join CTG IT Solutions and become part of a dynamic team where your expertise will be valued. Don't miss out on this opportunity! Apply now to take the next step in your career.
Join our team at CTG IT Solutions and lead our technical team to new heights of success!
Please note that a criminal record check will be required for this position.
Spontaneous Application
Haven’t quite found what you are looking for? Then apply spontaneously and leave your details with us. We look forward to hearing from you.
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