Service Manager

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Manager to strengthen our team within a prestigious European Institution.

Your Missions

• You help on subjects such as service definition, follow-up of managed service, and overall service coordination
• You ensure user satisfaction by implementing necessary communication with the client and end users
• You are in charge of the capacity management
• Youassist technical meetings and make the follow up with the service provider
• You help technical teams to reach their targets
• You plan, execute and deliver support projects
• You elaborate the resource planning, follow-up of staff activities
• You evaluate risk and provide problem analysis
• You create reports

Your profile

• You have minimum 6 years of professional experience in a similar position
• You hold at least a Bachelor's degree in IT or a related field
• You have a fluent level in French and English
• You are certified in ITIL 4
• You are processes oriented
• You have solid documentation skills
• You are pro-active, stress resistant, and have great communication skills (writing & speaking)
• You are rigorous with excellent analytical and organizational skills

Our offer

• An attractive salary package with or without a company car
• 5 additional vacation days each year
• A dedicated training program with personal development plans
• Extra-legal advantages (IT material, banks, ...)
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now!  

Please note that a criminal record will be asked for this position.